FAQ
What's Freshdesk? Freshdesk is [ui!]'s customer support ticketing system. FreshDesk items should fall outside of our DevOps Project Management proc...
Tue, 30 Nov, 2021 at 1:47 PM
If you are having trouble logging in to your dashboard: check for typos in your username and password delete cookies clear cache.
Thu, 2 Sep, 2021 at 2:35 PM
[ui!] recommends dashboards are viewed using the latest versions of Chrome, Firefox, Safari or Edge using a display monitor with Full HD resolution (1,920 x...
Thu, 2 Sep, 2021 at 2:35 PM
FreshDesk is [ui!]'s ticketing system for issues clients are experiencing with their dashboards. Please contact your [ui!] Project Manager to discus...
Thu, 2 Sep, 2021 at 2:36 PM
If data is not displaying on your dashboard, there could be several reasons for this. Before submitting a ticket, please check that the sensor / hardw...
Thu, 2 Sep, 2021 at 2:35 PM
If a sensor or device has lost connectivity, please contact your telecommunications service provider or hardware supplier.
Thu, 2 Sep, 2021 at 2:36 PM
Please take a screen shot of the error message and submit a support ticket here.
Thu, 2 Sep, 2021 at 2:36 PM