FAQ

How to use FreshDesk
What's Freshdesk? Freshdesk is [ui!]'s customer support ticketing system. FreshDesk items should fall outside of our DevOps Project Management pr...
Tue, 30 Nov, 2021 at 1:47 PM
I can't login to my dashboard
If you are having trouble logging in to your dashboard: check for typos in your username and password delete cookies clear cache.
Thu, 2 Sep, 2021 at 2:35 PM
The dashboard isn't displaying correctly on my mobile device
[ui!] recommends dashboards are viewed using the latest versions of Chrome, Firefox, Safari or Edge using a display monitor with Full HD resolution (1,920 x...
Thu, 2 Sep, 2021 at 2:35 PM
How do I make a feature request?
FreshDesk is [ui!]'s ticketing system for issues clients are experiencing with their dashboards. Please contact your [ui!] Project Manager to discu...
Thu, 2 Sep, 2021 at 2:36 PM
Data is not displaying / is missing
If data is not displaying on your dashboard, there could be several reasons for this.   Before submitting a ticket, please check that the sensor / hardw...
Thu, 2 Sep, 2021 at 2:35 PM
The sensor / device has lost connectivity
If a sensor or device has lost connectivity, please contact your telecommunications service provider or hardware supplier.  
Thu, 2 Sep, 2021 at 2:36 PM
Error message is displayed
Please take a screen shot of the error message and submit a support ticket here.
Thu, 2 Sep, 2021 at 2:36 PM